Privacy Policy – LoveBite Shop

Effective Date: December 1, 2025

At LoveBite Shop, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our marketplace, integrated with the LoveBite app, and any related services.

By using LoveBite Shop, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a seamless, personalized shopping and pet care experience. The types of information include:

a) Personal Information:

Name, email address, phone number
Billing and shipping addresses
Account login credentials (if you create a LoveBite account)

b) Payment Information:

Credit/debit card or other payment method details processed securely via Stripe or other authorized payment processors

c) Pet Information:

Pet name, breed, age, health data (optional for personalized recommendations)

d) Usage Data:

Pages visited, products viewed, shopping cart activity
Interaction with LoveBite Shop features and communications

e) Device Information:

IP address, device type, browser type, operating system
Cookies and similar technologies

2. How We Use Your Information

Your information is used to:

Process orders and payments
Provide free delivery for LoveBite users and manage shipping
Improve and personalize your shopping experience
Send order confirmations, shipping updates, promotions, and newsletters (with your consent)
Offer customer support and resolve issues
Analyze trends, usage, and performance to improve LoveBite Shop features
Prevent fraud and protect against unauthorized transactions

3. Cookies and Tracking Technologies

LoveBite Shop uses cookies and similar tracking technologies to enhance your experience:

Remember login credentials and preferences
Track shopping activity and improve recommendations
Analyze site performance and usage patterns

You can manage or disable cookies in your browser settings, but some features may not function properly without them.

4. Sharing Your Information

We do not sell your personal information. We may share information in the following cases:

Service Providers: To trusted vendors who help with payment processing, delivery, or analytics
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: If LoveBite Shop or LoveBite is involved in a merger, acquisition, or sale of assets

5. Free Delivery & Shipping Policies

Free Delivery: Available only for LoveBite account holders.
Standard Shipping: Non-LoveBite users will pay regular delivery fees at checkout.
Your shipping information is used solely for order fulfillment and delivery updates.

6. Data Retention

We retain your personal and pet information only as long as necessary to:

Fulfill orders and maintain accounts
Comply with legal obligations
Improve LoveBite Shop services

You can request account deletion at any time, which will remove your personal information from our active systems, except where retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Opt-out of marketing communications
Restrict or object to certain data processing activities

To exercise these rights, contact us at support@pexally.com.

8. Security of Your Information

We implement industry-standard security measures to protect your data, including:

Secure servers and encrypted communications (SSL/TLS)
Limited access to personal information within our team
Regular monitoring and security updates

While we take strong precautions, no system is 100% secure, so we cannot guarantee absolute protection.

9. Children’s Privacy

LoveBite Shop is not intended for children under 13 years old. We do not knowingly collect information from children. If we discover any such data, it will be deleted immediately.

10. Third-Party Links

Our marketplace may include links to external websites. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be reflected with a new Effective Date at the top. Significant updates may also be communicated via email or in-app notifications.